Shipping policy

Shipping Policy

Order Processing & Dispatch We strive to process and dispatch all orders as quickly as possible. Orders are typically processed within 1-3 business days, excluding weekends and public holidays. You will receive a confirmation email with tracking details once your order has been dispatched.

Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times are as follows:

  1. Standard Shipping (UK): 3-5 business days
  2. Express Shipping (UK): 1-2 business days
  3. Standard International Shipping: 7-14 business days
  4. Express International Shipping: 3-7 business days

Please note that delivery times may vary due to unforeseen circumstances.

International Shipping We offer worldwide shipping. Please be aware that international shipments may be subject to customs fees, duties, and taxes, which are the responsibility of the customer. Customs policies vary by country; we recommend checking with your local customs office for further details.

Order Tracking Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order’s progress. If you do not receive a tracking email, please contact us at support@siblelondon.co.uk.

Lost or Delayed Shipments If your order is delayed or has not arrived within the estimated delivery timeframe, please check your tracking information. If you need further assistance, contact us at support@siblelondon.co.uk. While we are not responsible for lost or stolen packages, we will assist in resolving any issues with the carrier.

Undeliverable Packages & Incorrect Addresses Please ensure your shipping address is correct at checkout. If an order is returned due to an incorrect address, the customer will be responsible for any additional shipping fees for re-delivery.

Pre-Orders & Backorders For pre-orders or items on backorder, shipping timelines may vary. We will provide estimated shipping dates in the product description. You will be notified via email if there are any changes to the shipping schedule.

Shipping Restrictions Certain items may be subject to shipping restrictions due to local regulations. If your order is affected, we will contact you with further information.

For any further questions regarding our shipping policy, please contact us at support@siblelondon.co.uk